Customer Virtual Admin (Home-based)

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Customer Virtual Admin (Home-based)

Full Time Employee

Job Summary

We are seeking a reliable Customer Service & Administration Assistant

Job Description

About the Company:

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Position Overview
We are seeking a reliable Customer Service & Administration Assistant to be a point of contact for inbound telephone and email enquiries and to provide essential administrative support to our busy logistics depot.

The role focuses on:
  • Answering diverted land‐line calls
  • Supplying real‐time parcel‐tracking updates
  • Preparing invoices
  • Coordinating staff e‐learning compliance
  • Sending occasional service‐promotion e‐mails to our existing client base

Key Responsibilities

Customer Service
  • Receive and manage all calls diverted from the main land‐line
  • Use carrier websites (e.g. DHL) to enter consignment numbers and supply status updates to customers
  • When a query cannot be resolved immediately, place the customer on hold, consult the relevant staff member via mobile, and relay the answer to the customer
  • Log unresolved queries and e‐mail the admin team for follow‐up, ensuring every call is captured and no phone rings out

Invoicing
  • Prepare customer invoices by completing pre‐formatted spreadsheets (no accounting experience necessary)
  • Check data accuracy and save records to shared folders

Training & Compliance Administration
  • Compile and distribute a weekly spreadsheet listing upcoming e‐learning or compliance tasks for each employee

Customer Outreach
  • Send periodic e‐mails to existing customers highlighting new or premium services (e.g. express delivery / hot‐shot services)

Skills & Qualifications

  • Fluent, professional spoken and written English
  • Proven experience in customer service, preferably within logistics or freight
  • Confident using web‐based tracking portals and familiar with Microsoft Excel or Google Sheets
  • Strong telephone manner: courteous, clear, and patient when guiding customers
  • Ability to multi‐task, stay calm under pressure, and escalate issues appropriately
  • Willingness to work within the Port Hedland (AWST UTC +8) time zone

Work Schedule:
Monday-Friday, 8AM-5PM (Manila)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
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