Closer (REMOTE)

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Job Description: Closer

Fully Remote

Member First Mortgage is seeking a Closer to join our growing team. If you thrive in a fast-paced environment, are motivated by building relationships through exceptional customer service, and get excited at the thought of learning something new each day, then this may be the opportunity you have been waiting for and an excellent chance to join our award-winning team recognized as a Best and Brightest company to work for in the nation! In this role you will be responsible for providing administrative support for all mortgage loan closing activities.


Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

  • Generous and competitive healthcare packages
  • Employer paid short-term and long-term disability
  • Employer paid Life Insurance
  • 100% Employer paid Vision
  • 401K Plan with match
  • 20 days PTO - no waiting periods!
  • Fun, laid back, and collaborative team environment.

Responsibilities:

  • Provides administrative support for mortgage loan closings. Prepares appropriate documents for members in accordance with loan type programs.
  • Manages and Reviews all closing documents for completeness and accuracy including title reports and lock confirmations. Ensures loan closings and documents are completed in accordance with established policies and procedures.
  • Reviews loans for disbursement and obtains and signs off closing conditions.
  • Addresses member and credit union requests and questions promptly and courteously, including questions on loan policies and closing procedures. Researches and retrieves information from closed loans.
  • Schedules closing appointments with title companies.
  • Answers questions and assists mortgage loan personnel with questions that may arise before, during and after loan closings. Distributes loan information including points paid, FHA servicing, funding and shipping data to appropriate departments. Keeps management informed of area activities and of any significant problems.

Experience: One to three years of similar or related experience.


Education: A high school education or GED.


Other Skills:

  • General knowledge of mortgage loan services and procedures
  • Good organizational skills and attention to detail
  • Good communications skills
  • Ability to use computer related applications
  • Good math skills
  • Ability to work effectively under time constraints

Interpersonal Skills:

  • Frequent interaction with individuals both inside and outside the organization to resolve issues, build relationships, and promote cooperation.

  • Ability to maintain a high level of confidentiality and discretion when handling sensitive information.

  • Demonstrates professionalism, diplomacy, and tact in communication while addressing questions, concerns, and requests


Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone.


Work Environment: While performing the duties of this job, the employee regularly works in a remote office setting.

Compensation: $22.00 per hour plus $10 bonus per closed loan.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!


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